FAQ

Ordering takes four steps. Choose a product on the shop page or via the search function and check the photos, information and price on the product page.

Enter the desired quantity and click "Add to cart" – your items will appear in your cart at the top right.

Go to the checkout page and fill in your personal and contact details; you can also enter a different delivery address here.

Finally, choose your shipping method, check the shipping costs and total price, and complete payment. You will then receive an order confirmation by email.

Probably not: you can normally order as a guest, without creating an account in advance. Creating an account is useful though, as it lets you view your order history and check out faster next time.

Please contact customer service as soon as possible via info@chocolatenation.be or +32 (0)3 207 08 08. Orders are usually shipped as early as the next working day, so the window to change or cancel is short. Once an order has been shipped, it can no longer be cancelled – the return procedure then applies.

Yes. The webshop currently ships to Austria, Belgium, Germany, Denmark, Spain, Finland, France, the United Kingdom, Ireland, Italy, Luxembourg, the Netherlands and Sweden. If your country isn't listed, please contact customer service.

After your purchase you will automatically receive an order confirmation by email. If you need a separate (e.g. business) invoice with VAT details, please contact customer service.

Austria, Belgium, Germany, Denmark, Spain, Finland, France, the United Kingdom, Ireland, Italy, Luxembourg, the Netherlands and Sweden.

Not included in the product price; automatically calculated at checkout based on destination and weight/size.

Orders are usually shipped the next working day. We deliberately never ship over the weekend, to avoid chocolate sitting in warm delivery vans. Actual delivery time after shipping depends on the destination.

Yes, you can enter a different delivery address during checkout.

You will normally receive a track & trace link by email after shipping.

Depending on the carrier, your parcel will either be redelivered or brought to a nearby pickup point. Check your track & trace for the most up-to-date information about your delivery and the next steps.

Yes, all year round, including summer. We deliberately never ship over the weekend so chocolate doesn't sit in warm delivery vans, and parcels are carefully packed with protective material.

A wide selection: Andes, Balance, Baru, Café-Tasse, Carré, Choc You, Côte d'Or, Dolfin, Guylian, Hamlet, Jacques, Leonidas, Louis D'Anvers, Neuhaus, complemented by our own Chocolate Nation Collection. See "Brands" for our full current range.

Yes – the Chocolate Nation Collection (callets, bars, pralines from our own atelier, bean-to-bar) is exclusively available at Chocolate Nation.

Not always. Our range can differ between the webshop and our physical stores. Some products, for example, are seasonal, available online only, limited in stock, or only available in-store.

Yes. Our range includes several options for specific dietary preferences, including vegan chocolate and chocolate without added sugar.

We don't currently have a separate halal category, so please always check the ingredient and product information for the specific item, or contact us if you have any questions about this.

Store chocolate in a cool, dry place, ideally between 15 and 18°C, away from direct sunlight and strongly scented products. Avoid the fridge if possible. Is it very warm? In that case, store the chocolate tightly wrapped in the fridge to prevent moisture and discolouration (‘bloom’).

Chocolate Nation Shop is the webshop of Chocolate Nation, the largest Belgian chocolate museum in the world, in Antwerp. We share the same passion for Belgian chocolate tradition and bring it straight to you, with a carefully curated range of the best-known and best-loved Belgian brands.

Chocolate and other food products cannot be returned due to their nature. A 14-day right of withdrawal generally applies to non-food items, subject to the applicable conditions.

Did your order arrive damaged? Please contact our customer service at info@chocolatenation.be. Include your order number and a few clear photos of the damage. We'll look into your report as soon as possible and arrange a suitable solution where applicable.

Is a product missing from your order, or did your chocolate arrive melted? Please contact our customer service and include your order number. If the chocolate melted, please also add a few clear photos.

We'll look into your report as soon as possible and find a suitable solution, such as re-shipment, replacement or a refund.

You can reach our customer service in several ways:

• Email: info@chocolatenation.be
• Phone: +32 (0)3 207 08 08 during
  office hours
• Online: via the contact form on our
  website
• By post: Chocolate Nation, Koningin
  Astridplein 7, 2018 Antwerp

Yes, that's possible. During checkout, you can choose to pick up your order in our store. That way you can easily order online and collect it once it's ready for you.

You'll find our stores at two locations in Antwerp city centre:

• Koningin Astridplein 7, 2018 Antwerp
• Grote Markt 29, 2000 Antwerp

Both stores offer a wide range of chocolate and chocolate products.

Yes, you're very welcome to discover our wide range of Belgian chocolate in our store.

At Chocolate Nation you can pay with Bancontact, Visa and Mastercard. You can also pay in cash in our stores.

Usually immediately upon completing your order.

First check that your payment details are correct and that you have sufficient balance available. You can also try again with a different payment method or browser. Does the payment keep failing? Then please contact your bank or our customer service — we're happy to help.

Yes. Online payments are processed through a secure payment environment with an encrypted connection, so your payment details are handled securely throughout the payment process.

Yes, that's possible. You can pay from abroad as long as your payment method supports international online payments. Please also keep in mind that we can only ship your order to countries within our delivery area.

No, we don't currently offer the option to pay afterwards. Your order must be paid directly at checkout using one of the available payment methods.